Yes, we are fully licensed under the Department of Transportation (DOT# 2005212) and Federal Motor Carrier Safety Administration (MC# 707471). Many other companies in this industry are not. You can check here.
We are also insured to our eyeballs, with general liability, cargo, auto, workers compensation, and a general umbrella policy. This is a very large expense for us, but an important one in our profession. Many other moving companies are not insured and may leave you in the lurch in the case of damage, or worse, an injury. Be careful out there and remember to ask for proof of insurance before booking a move.
If your building requires adding them to our insurance policy as an “Additional Insured”, please let us know at least 2 weeks ahead of the move date. Most buildings do not require this.
We are also accredited by the Better Business Bureau.
We keep it simple by charging a flat hourly rate for our services. Anything beyond the move minimum is billed in prorated 15 minute increments to make it as cost effective as possible.
To get the exact rate we’d charge for your move, as well as a custom estimate of the time it’d take, please fill out our free estimate form. We generally respond back within just a few hours, often a few minutes. We’re pretty obsessive about it.
In our estimate we’ll let you know if a flat travel fee applies for your move, and if so, how much it would be. There are never any surprise fees!
We consider our rates very fair and competitive. You’ll find some companies out there that charge a lower hourly rate, but not many that also 1. are fully insured and licensed, 2. don’t tack on additional fees and 3. use a well-experienced and fairly compensated moving crew.
The typical one bedroom apartment takes about 3 hours, however there’s a substantial range, depending on the client’s possessions, how well those possessions are packed up, the length of the walk from apartment to truck, the number of stairs to climb, and more.
In our estimate, we’ll also let you know if any other charges would apply in your case. A fairly comprehensive list of extras that might apply is below:
– Extra mover: $30 – 40, typically
– Travel fee if you’re kind of far from us
– If we’re packing you and you would like us to provide boxes, see our box prices below:
– Small box (16x12x12):$3
– Medium box (18x18x16): $4
– Large box (18x18x24): $5
– Wardrobe box (24x24x36): $5 to rent for the move, $15 to buy
Note: We’ll bring the day of the packing. We don’t do advance deliveries of supplies (except for reuseable bins and packing paper if we’re moving you).
Again, we’ll always let you know if these apply to you before the time of the move. There are never any surprise fees.
Lastly, in general (except in very extenuating circumstances) we start the clock when we arrive at your starting location, and stop it when the job is done. We bill in quarter-hour increments.
The flat travel fee helps cover the crew’s time, fuel, and wear and tear on our trucks when our crews travel out and/or back from locations that are outside of our immediate service area. We’ll let you know when we send you your estimate if it applies for your move and in what amount.
Our travel fee is unrelated to the time between your “To” and “From” locations, which falls under our hourly rate.
Sorry, at this time we are limited to moves within the greater D.C. metro area only. But even if we can’t do your move personally, if you shoot us an email we’d be happy to recommend some other quality long-distance moving companies for you. Having us load a POD or truck for you is also an option.
The areas we serve most often, in order, are Washington, DC; Arlington, VA; Alexandria, VA; Falls Church, VA; Silver Spring, MD; and Bethesda, MD.
We try to help with your piano moving needs whenever we can! If you don’t have stairs to navigate we can typically help with an upright piano. There is an extra fee for this service, since it is a specialty item that requires expertise and special equipment to safely wrap and transport. If your piano does need to go up or down stairs, or is a piano other than an upright piano, we are happy to refer you to some reputable area companies that specialize in piano moving
For safety and liability reasons, we do not hoist items under any circumstances. We understand that a lot of houses in this area have very tight spaces to navigate and we are very good at carefully maneuvering in these challenging areas with large items! But if it’s not possible to get your items up an internal stairwell, we can refer you to companies that specialize in hoisting.
We always recommend emptying out furniture such as dressers, armoires and filing cabinets. Most furniture pieces aren’t designed to be carried while full so it can damage the item. It also makes it easier and safer for the movers to handle, particularly on stairs. Sometimes pieces are able to be carried while full without incident, but generally, emptying furniture works out the best.
We can typically help with the dis/reassembly of beds and other furniture items that may need it as part of a move, although we do not offer this a separate service. Some pieces can be quite complex, such as platform or bunk beds, which can make the task pretty time consuming. Letting us know your needs when filling out the estimate form helps us to provide the appropriate time estimate and to ensure we have enough movers assigned for the job.
Since we are not experts, we generally do not handle removing a TV from a wall mount, and we do not ever mount a TV. If you don’t have the original box for us to pack it in, we typically wrap TV’s with moving blankets for transport and tightly secure them in the truck, but if you want extra protection we also have TV boxes (can accommodate up to 80′) that we rent for the move for a small fee.
We know that there are many different circumstances that can make it necessary to have multiple stops within the same move, and we can usually accommodate an extra stop as long as the locations are within our service area. Be sure to include all the addresses for the stops you need when filling out the estimate form so we can let you know the cost and our availability to handle this for you.
We takes checks, credit cards, and cash. Payment is due at the completion of your move.
No deposit is required for moves.
We do have a cancellation fee. We wish we didn’t have to, but when clients cancel on short notice it can be difficult to impossible to find a replacement job, and so this does in fact cost us a lot of money each year. If you cancel or reschedule within a week before your move it amounts to one hour’s fee, based on your hourly rate. Inside of 48 hours is a 2 hour fee, and on the day of the move, the quoted minimum of the move will be charged. A
ll adjustments to your reservation, either rescheduling or cancelling, must be requested via email; we absolutely do not accept cancellations via telephone.
If the rescheduling is due to an Act of God (blizzard, terrorism, collapsed bridges) these fees do not apply and we reschedule for free.
We thought you’d never ask. Please fill out our free estimate form here!
It’s a good idea to book your move well in advance to ensure you get your desired slot. Weekends at the turn of the month, especially during the warmer months, are very popular. This is especially important if you have limited date/time flexibility.
The one-time warehouse fee applies to your move into Bookstore Movers own storage facility. This fee covers the time it takes for the crew to move your items into storage at our headquarters. We apply this fee when calculating the total cost due upon the completion of loading your items into our truck, so that you may make payment while in person with the crew chief. We charge this fee instead of the actual time (and it’s cheaper than the actual time would be).
We’ll let you know when we send you your estimate if it applies for your move and in what amount.