Customer Logistics Representative (remote position, weekends required)
You’ll work on your computer with a small team, emailing customers to help plan their move. You’ll make decisions, solve logistical puzzles, and write to appreciative customers.
People are usually moving for a reason – often exciting and sometimes stressful. We communicate clearly with them ahead of the job and facilitate a smooth move. It is a fast and engaging work environment, and we have fun along the way.
About Bookstore Movers
Bookstore Movers provides high-quality service by trustworthy and intelligent movers and packers to the Washington, DC, area. We are hiring for full-time positions.
We are a 5 star company, have been voted the best movers in DC for over a decade, and were named a Top Workplace by the Washington Post.
Responsibilities:
- Communicate with customers thoughtfully and kindly via email and phones
- Quickly and accurately estimate moves via email. Bookstore Movers currently boasts an average response time of just 10 minutes
- Schedule logistics strategically, balancing the needs of the company and the client
- Maintain granular data entries, including creating and updating records
- Attention to detail concerning price estimates, customer inquiries, bookings, and cancellations
- Ability to address client concerns in a thoughtful and problem-solving way
- Actively contribute to a small team that is constantly innovating in a growing company
- Multiple phone shifts per week are required
- Saturday and Sunday shifts are required
Qualifications:
- Exceptional communicator (mainly in written form)
- Detail-oriented, independent time manager
- Strong sense of empathy, inquiry, and courtesy
- Solution-oriented, proactive problem solver
- Tech savvy: proficient in Google Suite and able to learn new software. We value human contribution and explicitly don’t use AI tools at Bookstore Movers
- Four-year college degree or commensurate experience required
- Knowledge of the moving industry or regional DMV area is a plus
A personal computer and reliable, high-speed internet access are mandatory
Pay: $22.50/hour
Hours: 32-40, negotiable. 8am-6pm EST, Weekend shifts required.
Benefits:
- Remote position (you can work from anywhere!)
- Competitive benefits package including medical, dental, vision, and life insurance
- Paid Time Off
- 401K retirement plan with a match
- Flexible vacation scheduling
- Fair, honest, respectful, and fun workplace
- Supportive health and wellness environment
- Squid stickers, retreats, cool swag
To Apply
To apply: email your resume and cover letter to jobs@bookstoremovers.com; Please include something unique about yourself as well as why you think you would be a good fit for Bookstore Movers. We’re an unusual company and we’d like to know how you stand out from the crowd. No phone calls please.
Bookstore Movers is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sexual orientation, gender identity, national origin, veteran, or disability status.
No phone calls or walk-ins.