Full-Value Protection (“FVP”)
Policy Details
-Premium is $50 + 1% of the replacement value of the item(s)
-There is a $150 deductible on claims
-Client is to submit a schedule of valuables for FVP treatment at least 10 business days prior to the move. Each item above $50 in value is to be itemized.
-There’s a $5,000 limit on coverage for packable items if client packs him/herself. The limit is $20,000 if Bookstore Movers does the packing.
-There’s a $150,000 total limit on coverage
A. If damage or loss is caused by our service and is not exempted under our Limits of Liability, Bookstore Movers (“BSM”) reserves the right to repair the item, replace the item with a similar item, or compensate for the cost of repair or current market replace value of the item.
B. In no event will BSM be liable for more than the applicable limits of liability shown in the Schedule.
C. Following payment of the full amount covered for any item, pair or set, BSM will become the full owners and reserve the right to take possession of the item, pair or set.
Full Value Protection Limits of Liability
Our movers are extremely experienced and good at what they do, and exceptionally careful with our clients’ possessions. We have just a few damage claims a year, and are very proud of this fact. However, in this industry, damage will happen from time to time. If damage or loss is caused by our service, Bookstore Movers reserves the right to repair the item, replace the item with a similar item, or compensate for the cost of repair or current market replace value of the item.
Any damage claims must be submitted in writing to Bookstore Movers within 7 days of your move. We cannot process a claim unless payment has been made in full upon the completion of the move.
Compensation for lost or damaged items
Bookstore Movers liability for lost or damaged items is limited to the specified amounts for high-value and regularly valued items.
However, light scratches, light scuffs, small nicks, light dirt, and other light damages are not covered.
Exceptionally Large or Heavy Items
As stated on our quote form, client is responsible for informing BSM if they possess exceptionally large or heavy items, so BSM can be prepared with the necessary equipment and adequate “manpower”. In such a case, BSM reserves the right to send additional workers to assist with the item at reasonable rates. If adequate “manpower” is not available, BSM reserves the right to not move the item if it might result in a dangerous situation. If movers feel the exceptionally large or heavy item may cause damage in being moved, they will notify client of this possibility. If customer agrees, BSM will be as careful as possible, but is not responsible if any damage does occur to that item or walls, door frames, and the like. If customer does not agree, BSM will not move that item.
Items of exceptional size or weight must be specified in the initial estimate form; otherwise, BSM reserves the right to cancel a move if BSM feels it is not adequately equipped for such a move, or it could present an unacceptable risk or liability.
Special instructions
BSM shall not be held responsible for damage to items requiring special instructions if the client fails to provide such instructions, including, but not limited to, dis-assembly or assembly of such items. Items of exceptional value or fragility must be specified in the initial estimate form; otherwise, BSM reserves the right to cancel a move if BSM feels it is not adequately equipped for such a move, or it could present an unacceptable liability.
Improperly Packed Items
Note: This limit of liability does not apply if BSM employees were responsible for the packing.
Improperly packed items includes items that are loaded into a box without any padding (such as packing peanuts, bubble wrap, and packing paper/newspaper), items loaded into a box that is then not properly sealed, items loading into a low-quality or compromised box, and items are not packed into a box at all. BSM workers are very careful with all client possessions, including improperly packed items, and we have a very good track record, but please be aware that this does increase the risk of damage, and that in the case of this possible outcome, we cannot be held responsible for damage.
Please look to the packing tips provided on our website and the following the video http://youtu.be/OM4a9plkskY, as well as other online resources, to help you pack a snug and secure box.
Glass, porcelain and ceramics
BSM shall not be held responsible for damage to glass, porcelain or ceramics in any form if they are not fully padded and prepared to be moved prior to our arrival. We will take special care of these items but we cannot be held liable for items that are not prepared to be moved.
Tight Spaces
If damages occur because an item being moved is large compared with the hallway, doorway, stairs, elevators or similar it is being moved through, BSM will notify customer that damage may result. If customer agrees, BSM will be as careful as possible, but is not responsible if any damage does occur to that item or walls, door frames, and the like. If customer does not agree, BSM will not move that item.
Lost Items
In order to save the client time and money, we do not typically take an inventory of items to be moved. If you would like us to, please let us know beforehand and we will try to accommodate. However, please be aware this may not be possible per our schedule, and if it is, it will take extra and time and therefore cost the client extra money. Because we do not typically take inventory, it is the responsibility of the client, to make sure no items are left behind, forgotten, misplaced, or lost during the course of the move, and BSM cannot be held responsible.
Electronics and Mechanical Items
All reasonable precautions will be taken by our moving crew to assure electronic and mechanical items and equipment are transported in good working order. However, because of the inherent sensitivity of these types of items, we cannot be held responsible for the failure of such items to perform after being moved, unless there is visible physical damage clearly and specifically caused by our handling. Items covered by this limitation include, but are not limited to, televisions, stereos, computers, washers, dryers, other household appliances, antique clocks, etc.
Sets
Repair or compensation for any item only extends to that particular item, not as it relates to a greater set. Repair or compensate shall be proportionate.
Appliances
Fridges and stoves have a thin metal veneer that is extremely easy to scratch or dent. They are intended to be delivered once but not generally to move from location to location. We can move many major appliances, but we cannot be held responsible for light dents, light scratches or the working order of any major appliances. We highly recommend large appliances, especially stoves/ovens, be installed/uninstalled by a certified professional.
Client assistance
You can help with any aspect of your move, but you are not permitted in the back of the truck or on the ramp and BSM cannot be held responsible for any injuries you incur while assisting with the move.
“Customer Carry”
BSM assumes no liability or responsibility for any items or cargo placed in the client’s own vehicle or in a rental vehicle or unit that BSM does not transport ourselves. We can pack and secure a load in client’s rental truck or Pod, but once it leaves our control, if we are not driving, we can no longer be responsible for the load.
Mysterious Disappearance
BSM assumes no liability or responsibility for any items where the cause of disappearance cannot be identified.
Plants and Pets
BSM shall not be responsible in any way for plants or pets.
Other
BSM assumes no liability if damage results from nuclear reaction, radiation or radioactive contamination; Institute chemical, biological, bio-chemical, electromagnetic weapons and cyber attack exclusion clause; risks of war, and warlike action when not in overseas transit, and terrorism while at premises.